If you are not satisfied with your items / service for any reason, please contact us with the problem before leaving a feedback.
Friendly customer service is our first priority and we'll do our best to solve the problem in reasonable for you way.
Returns and exchanges:
• Are always welcome.
• Time frame: 2 weeks after you have received the package - items should be shipped back only to us within that time frame, not delivered.
• Don't want to wait till packages come back to us? - Send us the scan or photo of shipping receipt of the package - we'll proceed you return / exchange immediately.
• In case the package was returned as unclaimed you'll need to pay for re-send of the item.
• The package is considered as lost if it doesn't come within 1 month from posting date and tracking info approves that.
• We will fill in the claim about the lost on our own.
• While the claim is being proceeded, we would resend the same items to you or refund the full amount of order - you choose the best option for you.
Gefilzte Frau Winterstiefel 100 % Wolle Mohn weiße Stiefel rlJt44WN